Delete your Piblee account

Delete it in the app

1. If you have a Piblee Family or Family+ subscription, cancel it first in your App Store or Google Play subscriptions (deleting your account doesn't cancel it). How to cancel.
2. Open Piblee on a parent's phone and go to Account & settings.
3. Tap Delete my account, then Delete forever.

Can't open the app?

Ask us to delete your account by email. Send it from the email address you use for Piblee so we know it's you.

Email us to delete my account

We'll confirm and delete your account within 30 days (usually much sooner).

What gets deleted

• Your account: name, email address, sign-in details and notification settings.
• If you own the family and no other parent has joined: the whole family – children's profiles, missions, routines, rewards, points, calendar, checklists, messages, photos, homework and school records, places, location history, screen time records, Pip items and PipCoins.
• If another parent has joined, they take over the family and its information, and only your own account is deleted.
• A paired child's phone is signed out when the family is deleted.

What we keep, and for how long

• Records of purchases (such as the date, product and price – never card details) are kept for 6 years, because UK tax law requires it.
• Deleted information may stay in encrypted backups for up to 30 days before it's overwritten.

Want to delete only some information, or a child's information, without closing your account? Email support@piblee.co.uk and we'll help. More in our privacy policy.